Contact our support team right away. Provide your order number and we will investigate with the carrier and resolve the issue promptly. We stand behind every shipment that leaves our facility.

We currently fulfill orders within the United States only. International shipping is in development — join our mailing list to be notified when it becomes available.

Standard domestic delivery typically takes 2–5 business days from the date of dispatch. Expedited shipping options are available at checkout if your research timeline requires faster delivery.

All orders are shipped in plain, discreet packaging with no external branding or product names visible. Temperature-sensitive lyophilized compounds are packed with appropriate cold-chain materials to maintain compound integrity throughout transit.

Orders placed before our daily cut-off ship the same business day. You will receive a tracking confirmation email as soon as your order leaves our facility.