Use the Contact Us form on our website. All inquiries are read and answered by the New Gen Research team directly— not automated responses. We respond to all messages within one business day, usually faster

Contact us within 48 hours of delivery with your order number and a description of the issue. We take quality seriously and will investigate and resolve all legitimate quality claims promptly — including replacement or refund where appropriate.

Due to the nature of biological research compounds, we are unable to accept returns on opened or used product.Unopened, sealed orders may be eligible for return within 7 days of delivery — contact our team to initiate theprocess.